svs96 is committed to protecting the personal data of every player on our platform. This policy explains exactly what information we collect, how we use it, and the rights you hold over your own data.
Six core principles that define how svs96 handles your personal information.
All personal data is protected by 256-bit SSL encryption at rest and in transit.
We never sell, rent, or trade your personal information to any third party.
We collect only what is strictly necessary to operate your account and deliver our services.
You may access, correct, or request deletion of your personal data at any time.
We clearly explain what data we hold and why, without hiding behind legal jargon.
Our data practices comply with applicable international data protection standards.
svs96 ("we", "our", "us") operates the online gaming platform available at https://svs96.cam and is the data controller responsible for the personal information you provide to us and that we collect in connection with your use of our services. This Privacy Policy describes how svs96 collects, uses, stores, shares, and protects personal data relating to our users ("you", "your", "the User").
This policy applies to all users who access or use the svs96 platform, whether through a desktop browser, mobile device, or any other interface, including players located across Malaysia — from Kuala Lumpur and Penang to Johor Bahru, Petaling Jaya, and Shah Alam.
If you do not agree with any aspect of this Privacy Policy, you should discontinue use of the svs96 platform and contact our support team to arrange closure of your account.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, date of birth, financial data, and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, and deletion. |
| "Data Controller" | svs96, which determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of svs96, subject to appropriate contractual safeguards. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of the User's agreement to the processing of their personal data for a specified purpose. |
| "Cookies" | Small text files stored on your device by your web browser when you visit the svs96 Platform, used to recognise your browser and retain session information. |
| "Platform" | The svs96 website at https://svs96.cam and all associated services, pages, and interfaces. |
svs96 collects personal data from you directly, automatically, and in certain cases from third parties, as set out below. We collect only the minimum data necessary to provide and improve our services.
When you register an account, complete KYC verification, make deposits or withdrawals, or communicate with our support team, you may provide:
When you use the svs96 Platform, we automatically collect certain technical and behavioural information, including:
We may receive limited personal data from third-party service providers in connection with payment processing, identity verification, fraud prevention, and regulatory compliance. Such data is used solely in accordance with this Privacy Policy and only to the extent necessary for the relevant purpose.
svs96 processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your svs96 account, including verifying your identity and processing login requests. |
| Transaction Processing | Facilitating deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank, CIMB, Public Bank, and others. |
| KYC & Compliance | Verifying your identity and age (21+) to comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations. |
| Customer Support | Responding to your enquiries, resolving disputes, and providing assistance through live chat and email channels. |
| Platform Improvement | Analysing user behaviour and platform performance to improve our products, fix technical issues, and enhance the user experience. |
| Responsible Gambling | Monitoring gaming patterns to identify potentially problematic behaviour and providing appropriate intervention tools (deposit limits, self-exclusion). |
| Marketing Communications | Sending promotional offers and platform updates where you have provided consent. You may opt out at any time. |
| Fraud & Security | Detecting and preventing fraud, unauthorised account access, money laundering, and other prohibited activities. |
| Legal Obligations | Complying with applicable legal, regulatory, and law enforcement requirements, including responding to lawful data requests. |
svs96 processes your personal data only where a lawful basis for doing so exists under applicable data protection law. The primary lawful bases we rely upon are:
svs96 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:
We engage trusted third-party service providers to assist with the operation of our platform, including payment processors, identity verification providers, fraud detection systems, customer support tooling, and cloud hosting infrastructure. These providers are contractually bound to process your data solely on our instructions and in accordance with this Privacy Policy.
When you make a deposit or withdrawal through a Malaysian payment method — such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong — your transaction data is shared with the relevant payment service provider to the extent necessary to process the transaction securely.
We may disclose personal data to government authorities, regulators, law enforcement bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of svs96, our users, or others.
In the event of a merger, acquisition, or sale of all or substantially all of svs96's assets, personal data may be transferred to the relevant third party, subject to that party agreing to be bound by terms no less protective of your data than this Privacy Policy.
svs96 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies help us recognise your browser session, maintain your logged-in state, analyse usage patterns, and deliver a personalised experience.
The categories of cookies we use include:
You may control or disable non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the svs96 Platform. Your continued use of the Platform following the display of the cookie notice constitutes your consent to the use of essential and analytical cookies as described.
svs96 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your active account relationship with us and for such additional periods as may be required by applicable law or regulation.
Specific retention periods applicable to key data categories are as follows:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account Registration Data | Duration of account + 5 years | AML/KYC compliance obligations |
| Transaction Records | 7 years from transaction date | Financial recordkeeping requirements |
| KYC Documents | 5 years from account closure | Regulatory verification obligations |
| Support Communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Session & Activity Logs | 12 months from creation | Security monitoring and fraud prevention |
| Marketing Preferences | Until withdrawal of consent | Consent-based processing |
Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.
Subject to applicable data protection law, you hold the following rights in relation to your personal data held by svs96. To exercise any of these rights, please contact our support team via live chat or email at [email protected].
svs96 will respond to verifiable data rights requests within thirty (30) days of receipt. We may require identity verification before processing any such request to ensure the security of your data. In certain circumstances, we may be unable to fulfil a request — for example, where retention is required by law — and we will explain the reasons in our response.
svs96 implements robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:
Whilst we take all reasonable steps to protect your data, no method of electronic transmission or storage is entirely infallible. In the event of a data security incident that is likely to result in a risk to your rights, svs96 will notify affected users and relevant authorities in accordance with applicable breach notification obligations.
The svs96 platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory component of our KYC process, and accounts are not activated until age eligibility has been confirmed.
As an internationally operating platform, svs96 may transfer your personal data to service providers or infrastructure located outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including contractual arrangements that require receiving parties to apply protection standards equivalent to those described in this Privacy Policy.
Transfers are carried out only to countries or entities where an adequate level of data protection has been confirmed, or where specific contractual or technical safeguards have been established. svs96 does not transfer personal data to jurisdictions that do not provide an adequate level of protection without implementing compensating measures.
svs96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The date of the most recent revision is displayed at the top of this document.
Where changes are material, we will provide reasonable notice by posting a prominent notice on the Platform or by sending a notification to your registered email address. Your continued use of the svs96 Platform following any amendment constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by svs96, please do not hesitate to contact our Data Protection team through the following channels:
Our team aims to acknowledge privacy-related requests within 48 hours and to provide a substantive response within 30 days. For complex requests, we may identity verification before proceding, to ensure the security and integrity of the data involved.
If you are not satisfied with our response to a privacy complaint, you may have the right to escalate your concern to the relevant data protection authority or regulator in your jurisdiction.
Our support team is available around the clock to address any data protection questions or to help you exercise your privacy rights. We take every privacy enquiry seriously.